{"id":21549,"date":"2026-10-28T14:39:24","date_gmt":"2026-10-28T13:39:24","guid":{"rendered":"https:\/\/rosillohnos.com\/?page_id=21549"},"modified":"2026-10-28T15:06:57","modified_gmt":"2026-10-28T14:06:57","slug":"canal-reclamaciones","status":"publish","type":"page","link":"https:\/\/rosillohnos.com\/en\/canal-reclamaciones\/","title":{"rendered":"Canal Reclamaciones"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"21549\" class=\"elementor elementor-21549\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c5636c9 e-con-full e-flex e-con e-parent\" data-id=\"c5636c9\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-352df37 e-con-full e-flex e-con e-child\" data-id=\"352df37\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9cdde1e elementor-widget__width-inherit elementor-widget elementor-widget-qi_addons_for_elementor_section_title\" data-id=\"9cdde1e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"qi_addons_for_elementor_section_title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"qodef-shortcode qodef-m qodef-qi-section-title qodef-decoration--italic qodef-link--underline-draw qodef-subtitle-icon--left\">\n\t\t\t\t\t\t<h2 class=\"qodef-m-title\">\n\t\tCanal de quejas y reclamaciones\t<\/h2>\n\t\t\t<div class=\"qodef-m-text\"><p style=\"text-align: left\">Estimado cliente,<\/p><p style=\"text-align: left\">Ponemos en su conocimiento que disponemos de un <strong>Servicio de Atenci\u00f3n al Cliente<\/strong> que atender\u00e1 y resover\u00e1 cualquier <strong>queja o reclamaci\u00f3n<\/strong> que usted nos quiera presentar relacionada con <strong>deficiencias<\/strong> en la prestaci\u00f3n de nuestro servicio o con <strong>el incumplimiento<\/strong> o cumplimiento defectuoso de los compromisos u obligaciones asumidos por la corredur\u00eda de seguros.<\/p><\/div>\n\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-70031c9 e-con-full e-flex e-con e-child\" data-id=\"70031c9\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d32ed18 elementor-widget elementor-widget-acheron_core_section_title\" data-id=\"d32ed18\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"acheron_core_section_title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"qodef-shortcode qodef-m  qodef-section-title qodef-alignment--left\">\n\t\t\t<div class=\"qodef-m-text\" style=\"color: #024502\"><p>Este servicio est\u00e1 externalizado en:<\/p><\/div>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-dc691f4 elementor-widget elementor-widget-image\" data-id=\"dc691f4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1536\" height=\"384\" src=\"https:\/\/rosillohnos.com\/wp-content\/uploads\/inade-1536x384.webp\" class=\"attachment-1536x1536 size-1536x1536 wp-image-21557\" alt=\"-\" srcset=\"https:\/\/rosillohnos.com\/wp-content\/uploads\/inade-1536x384.webp 1536w, https:\/\/rosillohnos.com\/wp-content\/uploads\/inade-300x75.webp 300w, https:\/\/rosillohnos.com\/wp-content\/uploads\/inade-1024x256.webp 1024w, https:\/\/rosillohnos.com\/wp-content\/uploads\/inade-768x192.webp 768w, https:\/\/rosillohnos.com\/wp-content\/uploads\/inade-18x5.webp 18w, https:\/\/rosillohnos.com\/wp-content\/uploads\/inade.webp 1920w\" sizes=\"(max-width: 1536px) 100vw, 1536px\" title=\"\">\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-62e6a0d e-con-full e-flex e-con e-parent\" data-id=\"62e6a0d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2732c20 elementor-widget elementor-widget-spacer\" data-id=\"2732c20\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0ff26ff elementor-widget__width-initial elementor-widget elementor-widget-acheron_core_section_title\" data-id=\"0ff26ff\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"acheron_core_section_title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"qodef-shortcode qodef-m  qodef-section-title qodef-alignment--center\">\n\t\t<h2 class=\"qodef-m-title\" style=\"color: #006200\">\n\t\t\t\t\t\u00bfCu\u00e1l es el procedimiento a seguir?\t\t\t<\/h2>\n\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-0e876e8 e-flex e-con-boxed e-con e-parent\" data-id=\"0e876e8\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-db40153 e-flex e-con-boxed e-con e-child\" data-id=\"db40153\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0f36e3b elementor-widget-mobile__width-inherit elementor-widget elementor-widget-qi_addons_for_elementor_section_title\" data-id=\"0f36e3b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"qi_addons_for_elementor_section_title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"qodef-shortcode qodef-m qodef-qi-section-title qodef-decoration--italic qodef-link--underline-draw qodef-subtitle-icon--left\">\n\t\t\t\t<h6 class=\"qodef-m-subtitle\">\n\t\t1. Presentaci\u00f3n de queja o reclamaci\u00f3n\t\t\t<\/h6>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d78e4c4 elementor-widget elementor-widget-qi_addons_for_elementor_section_title\" data-id=\"d78e4c4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"qi_addons_for_elementor_section_title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"qodef-shortcode qodef-m qodef-qi-section-title qodef-decoration--italic qodef-link--underline-draw qodef-subtitle-icon--left\">\n\t\t\t\t\t\t\t\t<div class=\"qodef-m-text\"><p>Rellene la hoja de reclamaciones y rem\u00edtala junto con los documentos de que disponga, a trav\u00e9s de uno de estos canales:<\/p><\/div>\n\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6a27cea e-con-full e-flex e-con e-child\" data-id=\"6a27cea\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0651daf elementor-widget elementor-widget-acheron_core_icon_list_item\" data-id=\"0651daf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"acheron_core_icon_list_item.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"qodef-icon-list-item qodef-icon--icon-pack\" >\n\t<p class=\"qodef-e-title\" style=\"color: #024502\">\n\t\t\t\t\t<span class=\"qodef-e-title-inner\">\n\t\t\t\t<span class=\"qodef-shortcode qodef-m  qodef-icon-holder  qodef-layout--normal\"  >\t\t\t<span class=\"qodef-icon-font-awesome fa fa-file-contract qodef-icon qodef-e\" style=\"\" ><\/span>\t<\/span>\t\t\t\t<span class=\"qodef-e-title-text\">De forma directa ante INADE<\/span>\n\t\t\t<\/span>\n\t\t\t<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1b62a47 elementor-align-start elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"1b62a47\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-check\" viewbox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M173.898 439.404l-166.4-166.4c-9.997-9.997-9.997-26.206 0-36.204l36.203-36.204c9.997-9.998 26.207-9.998 36.204 0L192 312.69 432.095 72.596c9.997-9.997 26.207-9.997 36.204 0l36.203 36.204c9.997 9.997 9.997 26.206 0 36.204l-294.4 294.401c-9.998 9.997-26.207 9.997-36.204-.001z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Correo Postal: C\/La Paz n\u00ba2, bajo, 36202 Vigo (Pontevedra)<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-check\" viewbox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M173.898 439.404l-166.4-166.4c-9.997-9.997-9.997-26.206 0-36.204l36.203-36.204c9.997-9.998 26.207-9.998 36.204 0L192 312.69 432.095 72.596c9.997-9.997 26.207-9.997 36.204 0l36.203 36.204c9.997 9.997 9.997 26.206 0 36.204l-294.4 294.401c-9.998 9.997-26.207 9.997-36.204-.001z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Correo electr\u00f3nico: atencioncliente@inade.org<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a072b83 e-con-full e-flex e-con e-child\" data-id=\"a072b83\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9271bac elementor-widget elementor-widget-acheron_core_icon_list_item\" data-id=\"9271bac\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"acheron_core_icon_list_item.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"qodef-icon-list-item qodef-icon--icon-pack\" >\n\t<p class=\"qodef-e-title\" style=\"color: #024502\">\n\t\t\t\t\t<span class=\"qodef-e-title-inner\">\n\t\t\t\t<span class=\"qodef-shortcode qodef-m  qodef-icon-holder  qodef-layout--normal\"  >\t\t\t<span class=\"qodef-icon-font-awesome fa fa-file-contract qodef-icon qodef-e\" style=\"\" ><\/span>\t<\/span>\t\t\t\t<span class=\"qodef-e-title-text\">A trav\u00e9s de la propia corredur\u00eda<\/span>\n\t\t\t<\/span>\n\t\t\t<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8abd100 elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"8abd100\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-check\" viewbox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M173.898 439.404l-166.4-166.4c-9.997-9.997-9.997-26.206 0-36.204l36.203-36.204c9.997-9.998 26.207-9.998 36.204 0L192 312.69 432.095 72.596c9.997-9.997 26.207-9.997 36.204 0l36.203 36.204c9.997 9.997 9.997 26.206 0 36.204l-294.4 294.401c-9.998 9.997-26.207 9.997-36.204-.001z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">De forma presencial en nuestras oficinas, en horario comercial, o a trav\u00e9s del correo electronico habilitado al efecto. La corredur\u00eda se  encargar\u00e1 de remitir su queja o reclamaci\u00f3n a INADE.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-acca73b elementor-hidden-tablet elementor-hidden-mobile elementor-widget elementor-widget-spacer\" data-id=\"acca73b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2c8ee53 e-flex e-con-boxed e-con e-child\" data-id=\"2c8ee53\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e156a42 elementor-widget elementor-widget-qi_addons_for_elementor_section_title\" data-id=\"e156a42\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"qi_addons_for_elementor_section_title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"qodef-shortcode qodef-m qodef-qi-section-title qodef-decoration--italic qodef-link--underline-draw qodef-subtitle-icon--left\">\n\t\t\t\t<h6 class=\"qodef-m-subtitle\">\n\t\t2. Tramitaci\u00f3n y Resoluci\u00f3n \t\t\t<\/h6>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5865aaf elementor-widget-mobile__width-inherit elementor-widget elementor-widget-qi_addons_for_elementor_section_title\" data-id=\"5865aaf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"qi_addons_for_elementor_section_title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"qodef-shortcode qodef-m qodef-qi-section-title qodef-decoration--italic qodef-link--underline-draw qodef-subtitle-icon--left\">\n\t\t\t\t\t\t\t\t<div class=\"qodef-m-text\"><p>Entregada la documentaci\u00f3n en INADE, y en caso de ser admitida, usted recibir\u00e1 un acuse de recibo con la fecha, hora, contenido y una referencia identificativa (que figurar\u00e1 en los correos electr\u00f3nicos que se remitan en relaci\u00f3n con el asunto) para que pueda realizar el seguimiento de su queja o reclamaci\u00f3n.<\/p><p>Si la reclamaci\u00f3n no fuese admitida, se le comunicar\u00e1 igualmente por escrito con indicaci\u00f3n de las razones y de la instancia competente.<\/p><p>Si resultase necesario, INADE podr\u00e1 solicitarle informaci\u00f3n adicional durante la tramitaci\u00f3n.<\/p><p>La resoluci\u00f3n se le comunicar\u00e1 por escrito en el plazo m\u00e1ximo de un mes a contar desde su presentaci\u00f3n.<\/p><p>Para todas las comunicaciones anteriores se utilizar\u00e1 el medio que haya elegido (correo electr\u00f3nico o correo postal). Si no se ha indicado ninguna preferencia, se utilizar\u00e1 el mismo canal por el que se present\u00f3 la queja o reclamaci\u00f3n. En caso de que se haya presentado en la oficina de la corredur\u00eda, las comunicaciones se le envirar\u00e1n por correo postal.<\/p><\/div>\n\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6b283a0 e-con-full e-flex e-con e-parent\" data-id=\"6b283a0\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c930cda elementor-widget__width-initial elementor-widget elementor-widget-acheron_core_section_title\" data-id=\"c930cda\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"acheron_core_section_title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"qodef-shortcode qodef-m  qodef-section-title qodef-alignment--center\">\n\t\t<h2 class=\"qodef-m-title\" style=\"color: #006200\">\n\t\t\t\t\tInformaci\u00f3n Adicional\t\t\t<\/h2>\n\t\t<div class=\"qodef-m-text\" style=\"color: #024502\"><p>Le informamos de que, tanto en nuestras oficinas como en nuestra p\u00e1gina web, se encuentran a su disposici\u00f3n:<\/p><\/div>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-52781bc e-con-full e-flex e-con e-child\" data-id=\"52781bc\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-248f27d e-con-full e-flex e-con e-child\" data-id=\"248f27d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-ec9f90b e-grid e-con-full e-con e-child\" data-id=\"ec9f90b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-fa1715a e-con-full e-flex e-con e-child\" data-id=\"fa1715a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4fb5e2a elementor-widget elementor-widget-acheron_core_icon_with_text\" data-id=\"4fb5e2a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"acheron_core_icon_with_text.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"qodef-shortcode qodef-m  qodef-icon-with-text qodef-layout--before-content qodef--icon-pack\" >\n\t<div class=\"qodef-m-icon-wrapper\" >\n\t\t<span class=\"qodef-shortcode qodef-m  qodef-icon-holder qodef-size--large qodef-layout--normal\"  >\t\t\t<span class=\"qodef-icon-font-awesome fab fa-wpforms qodef-icon qodef-e\" style=\"color: #A3B81E\" ><\/span>\t<\/span>\t<\/div>\n\t<div class=\"qodef-m-content\">\n\t\t\t\t\t<div class=\"qodef-m-text\" style=\"color: #024502\"><p>Formulario de queja y reclamaci\u00f3n<\/p><\/div>\n\t<\/div>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7837996 elementor-widget elementor-widget-acheron_core_button\" data-id=\"7837996\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"acheron_core_button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<a class=\"qodef-shortcode qodef-m  qodef-button qodef-layout--textual  qodef-html--link\" href=\"https:\/\/rosillohnos.com\/wp-content\/uploads\/formulario_reclamaciones.pdf\" target=\"_blank\" style=\"--qode-button-color: #024502;--qode-button-hover-color: #A3B81E\">\n\t\t<span class=\"qodef-m-text\">Formulario<\/span>\n<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-b508a99 e-con-full e-flex e-con e-child\" data-id=\"b508a99\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3c86fb5 elementor-widget elementor-widget-acheron_core_icon_with_text\" data-id=\"3c86fb5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"acheron_core_icon_with_text.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"qodef-shortcode qodef-m  qodef-icon-with-text qodef-layout--before-content qodef--icon-pack\" >\n\t<div class=\"qodef-m-icon-wrapper\" >\n\t\t<span class=\"qodef-shortcode qodef-m  qodef-icon-holder qodef-size--large qodef-layout--normal\"  >\t\t\t<span class=\"qodef-icon-font-awesome fa fa-file-lines qodef-icon qodef-e\" style=\"color: #024502\" ><\/span>\t<\/span>\t<\/div>\n\t<div class=\"qodef-m-content\">\n\t\t\t\t\t<div class=\"qodef-m-text\" style=\"color: #024502\"><p>Normativa de transparencia y protecci\u00f3n al Cliente<\/p><\/div>\n\t<\/div>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5b4eb84 elementor-widget elementor-widget-acheron_core_button\" data-id=\"5b4eb84\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"acheron_core_button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<a class=\"qodef-shortcode qodef-m  qodef-button qodef-layout--textual  qodef-html--link\" href=\"https:\/\/rosillohnos.com\/wp-content\/uploads\/normativa_atencion_cliente.pdf\" target=\"_blank\" style=\"--qode-button-color: #024502;--qode-button-hover-color: #A3B81E\">\n\t\t<span class=\"qodef-m-text\">Normativa<\/span>\n<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-52224a6 e-con-full e-flex e-con e-child\" data-id=\"52224a6\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ba1f58d elementor-widget__width-auto elementor-widget elementor-widget-acheron_core_section_title\" data-id=\"ba1f58d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"acheron_core_section_title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"qodef-shortcode qodef-m  qodef-section-title qodef-alignment--center\">\n\t\t\t<div class=\"qodef-m-text\" style=\"color: #024502\"><p>Asimismo, le recordamos que este Servicio no podr\u00e1 ayudarle con su incidencia si est\u00e1 relacionada con decisiones adoptadas por la entidad aseguradora, como:<\/p><\/div>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-61fa961 elementor-list-item-link-inline elementor-align-start elementor-widget__width-auto elementor-icon-list--layout-traditional elementor-widget elementor-widget-icon-list\" data-id=\"61fa961\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-far-dot-circle\" viewbox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M256 56c110.532 0 200 89.451 200 200 0 110.532-89.451 200-200 200-110.532 0-200-89.451-200-200 0-110.532 89.451-200 200-200m0-48C119.033 8 8 119.033 8 256s111.033 248 248 248 248-111.033 248-248S392.967 8 256 8zm0 168c-44.183 0-80 35.817-80 80s35.817 80 80 80 80-35.817 80-80-35.817-80-80-80z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Incremento de la prima y su comunicaci\u00f3n antes de la renovaci\u00f3n<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-far-dot-circle\" viewbox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M256 56c110.532 0 200 89.451 200 200 0 110.532-89.451 200-200 200-110.532 0-200-89.451-200-200 0-110.532 89.451-200 200-200m0-48C119.033 8 8 119.033 8 256s111.033 248 248 248 248-111.033 248-248S392.967 8 256 8zm0 168c-44.183 0-80 35.817-80 80s35.817 80 80 80 80-35.817 80-80-35.817-80-80-80z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Cobertura del siniestro y su valoraci\u00f3n a trav\u00e9s de oferta motivada (en plazo y forma)<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-far-dot-circle\" viewbox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M256 56c110.532 0 200 89.451 200 200 0 110.532-89.451 200-200 200-110.532 0-200-89.451-200-200 0-110.532 89.451-200 200-200m0-48C119.033 8 8 119.033 8 256s111.033 248 248 248 248-111.033 248-248S392.967 8 256 8zm0 168c-44.183 0-80 35.817-80 80s35.817 80 80 80 80-35.817 80-80-35.817-80-80-80z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Renovaci\u00f3n, cancelaci\u00f3n u oposici\u00f3n de la p\u00f3liza<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-far-dot-circle\" viewbox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M256 56c110.532 0 200 89.451 200 200 0 110.532-89.451 200-200 200-110.532 0-200-89.451-200-200 0-110.532 89.451-200 200-200m0-48C119.033 8 8 119.033 8 256s111.033 248 248 248 248-111.033 248-248S392.967 8 256 8zm0 168c-44.183 0-80 35.817-80 80s35.817 80 80 80 80-35.817 80-80-35.817-80-80-80z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Emisi\u00f3n y env\u00edo de la p\u00f3liza, y sus condicionados particulares y generales<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-666524d e-con-full e-flex e-con e-parent\" data-id=\"666524d\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8de956c elementor-widget elementor-widget-acheron_core_text_marquee\" data-id=\"8de956c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"acheron_core_text_marquee.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"qodef-shortcode qodef-m  qodef-text-marquee qodef-text-marquee-503 qodef-layout--default qodef-direction--left\" >\n\t<div class=\"qodef-m-content\" style=\"font-size: 15px;font-weight: 200;font-style: italic\">\n\t\t<div class=\"qodef-m-content-inner\">\n\t\t\t\t\t\t\t<span class=\"qodef-m-text-1\" style=\"color:#C1A459\">\n<!--\t\t\t\t\t-->                    Copyright \u00a9 2025 Rosillo Hnos. Corredur\u00eda de seguros. Todos los derechos reservados\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t<\/div>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Canal de quejas y reclamaciones Estimado cliente, Ponemos en su conocimiento que disponemos de un Servicio de Atenci\u00f3n al Cliente que atender\u00e1 y resover\u00e1 cualquier queja o reclamaci\u00f3n que usted nos quiera presentar relacionada con deficiencias en la prestaci\u00f3n de nuestro servicio o con el incumplimiento o cumplimiento defectuoso de los compromisos u obligaciones asumidos [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-full-width.php","meta":{"footnotes":""},"class_list":["post-21549","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/rosillohnos.com\/en\/wp-json\/wp\/v2\/pages\/21549","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/rosillohnos.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/rosillohnos.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/rosillohnos.com\/en\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/rosillohnos.com\/en\/wp-json\/wp\/v2\/comments?post=21549"}],"version-history":[{"count":118,"href":"https:\/\/rosillohnos.com\/en\/wp-json\/wp\/v2\/pages\/21549\/revisions"}],"predecessor-version":[{"id":21701,"href":"https:\/\/rosillohnos.com\/en\/wp-json\/wp\/v2\/pages\/21549\/revisions\/21701"}],"wp:attachment":[{"href":"https:\/\/rosillohnos.com\/en\/wp-json\/wp\/v2\/media?parent=21549"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}